We at Mruttyuunjay are a reliable company and are fully committed to protecting the
privacy of our customers in any circumstances. Those who use our VoIP application
get a kind of assurance that their privacy will be protected. Our privacy policy serves
its core purpose of explaining every detail about how we collect data from our
customers and also the way we use it.
Mruttyuunjay is fully committed to protect the sensitive details that our users enter
during the time they use our application. We take the help of various cutting-edge
technologies to take care of your sensitive information and also ensure its full safety
and security. Our privacy policy also serves its core purpose of maximizing your
ability for letting you have wonderful control over using both your private and
personal information. We as a responsible company never sell any sensitive
information that we collect from our customers to any third party.
What Personal Data We Collect
Mruttyuunjay requires only the information from users that need them to connect to
the VoIP server of their choice and also to run the application most effectively. This
information requires you to offer you an outstanding VoIP experience. Users need to
provide their details, especially for the ‘Setting' section of the apps, or also when they
get in touch with our representatives for getting the required support.
Apart from this, our application can also gather several crucial pieces of information
related to users’ details automatically. This information is generally country, contact
list, etc. Users need to provide details such as their VoIP server’s location and also
their SIP account details such as username, password, etc. Most of the information
that our application collects is never sent directly to us. It goes to your SIP service
provider. So, if you use the SIP server of any of the third-party, then we are not
responsible in case of the misuse of your private information.
Mruttyuunjay Collects the Following Data
Username and Password
We collect credentials such as user names and passwords from those who use our
VoIP service. Meanwhile, we once again reaffirm that we never misuse your
information in any case. This information is necessary only to run the application
properly.
Audio Recording and Camera
When you run our application, it may require access to the camera and also the
audio of your device. It’s necessary to access the audio recording and a camera for
fulfilling certain common functionalities of making your VoIP calls.
Name and Contact Details
We may also collect your other details such as contact number, name, email
address, and also various other similar details for improving the VoIP experience.
These details may be presented in the SIP signalling so needs to be presented to
the other end.
Settings
When you use various settings while using your VoIP device on the ‘Setting’ section
of the app you can store only locally and also will not leave your device. Moreover,
some settings are necessary for interacting with a SIP service provider or server. We
support these might be sent either through a separate channel or also signalling.
Location Data
The application might submit your country automatically as a crucial part of the SIP
signalling that might be processed through your VoIP service provider or VoIP
server. Your VoIP service provider can locate you through the IP address from
where you can connect to the SIP server.
Phone Details
We have VoIP application that can collect details about your device like internet
connection idle or type status for determining the most suitable connection method,
retry interval, codec, and also several other necessary details for proper functionality.
These details are something that is not submitted anywhere but they might be
indeed present in the logs.
Logs
When you use applications, you need to submit logs for our support that might also
contain various sensitive information such as your username and also VoIP server
address. We at Mruttyuunjay treat and ensure all these logs with confidentiality.
Device ID
There’s the possibility that the application may generally be a GUID for users’
devices that might be used for numerous features such as auto sign-up.
Content
We also gather several times the content of your communications and file them
when it becomes necessary to offer you with our services that you use. For instance,
if you receive any message from our messaging services, we gather your message
delivery for delivering the same to those of your softphone clients. We display the
message for you, let you reply, and also help you to store the message until you
select for deleting the same.
Apart from this, we also gather the content that you message to us as a product
review or feedback. We monitor your message when you chat with us, interact
through customer support, etc.
How We Use your Personal Data
Most of the confidential data that we collect from our customers are submitted to
your service provider or server. So, you need to check the privacy policy of your
service provider and read carefully how they use your details. When you submit your
data to us, we use the data for offering our services. We use this data to make our
services more customer-oriented and also personalize it. We also use your
confidential data to communicate with you and also provide the latest updates about
our products and services.
We use your data to improve our services to match the satisfaction level of our
customers.
Push Notification
We have VoIP application that uses the notification service that enables your devices
for chatting and messaging. For devices, these notification services are offered by
other service providers. The company that is responsible for offering our notification
service on your device can use these details based on their terms and conditions. In
case, if your notification service provider misuses your details, we are not
responsible for compensating the same. You can simply turn it off if you are not
interested in using the notification service on your device.